CLIENT ACCESS
SOLID GUARANTEES
Below are our 100% rock solid guarantees. We realize that if WE cannot stand behind our product, no one else will. These are our promises.
iHostBig guarantees that your website will be up and running at least 99.9% of the time during any 12-month period.
This guarantee includes network uptime, server uptime, web server and service uptime.
It does not cover any areas where iHostBig has no direct influence, such as backbone provider failures, fiber optic main line cuts, DNS or Registrar issues with subscriber’s domain name, routing issues between subscriber location and iHostBig data center.
The uptime guarantee is also not applicable if the service interruption was caused by external issues such as Acts of God, Wars or any other natural or unnatural events that iHostBig cannot directly influence.
To request a service credit due to an uptime concern, please submit a request for this guarantee via iHostBig’s “Big Help” form. If requesting a “service credit” we ask that subscriber briefly explains the reasons for doing so.
This guarantee includes network uptime, server uptime, web server and service uptime.
It does not cover any areas where iHostBig has no direct influence, such as backbone provider failures, fiber optic main line cuts, DNS or Registrar issues with subscriber’s domain name, routing issues between subscriber location and iHostBig data center.
The uptime guarantee is also not applicable if the service interruption was caused by external issues such as Acts of God, Wars or any other natural or unnatural events that iHostBig cannot directly influence.
To request a service credit due to an uptime concern, please submit a request for this guarantee via iHostBig’s “Big Help” form. If requesting a “service credit” we ask that subscriber briefly explains the reasons for doing so.
It's not only about the equipment, but also about the people running the equipment. Who else has a support guarantee?
iHostBig believes good people are the foundation to a solid hosting company. Our BIG level of quality didn't happen by chance. We assembled the best team in the business by hiring the most talented and skilled people in our industry. iHostBig has a dedicated crew to man and service our equipment, a strong customer service team to answer your questions by telephone, live chat, or via email, and a group of creative designers to help you express and market your company the way you envision it should be. Besides all the IT, System Administrative, and 24/7 customer support agents you might expect to find, iHostBig also has a committed, “behind the scenes” team of employees constantly working to identify and develop the best products available.
We want you to know our commitment. Therefore, iHostBig proudly includes Support as part of its Money Back Guarantee, to further ensure your hosting experience is the best possible. Who has a support guarantee? We do... because we are sure your experience with iHostBig will be that BIG!
iHostBig believes good people are the foundation to a solid hosting company. Our BIG level of quality didn't happen by chance. We assembled the best team in the business by hiring the most talented and skilled people in our industry. iHostBig has a dedicated crew to man and service our equipment, a strong customer service team to answer your questions by telephone, live chat, or via email, and a group of creative designers to help you express and market your company the way you envision it should be. Besides all the IT, System Administrative, and 24/7 customer support agents you might expect to find, iHostBig also has a committed, “behind the scenes” team of employees constantly working to identify and develop the best products available.
We want you to know our commitment. Therefore, iHostBig proudly includes Support as part of its Money Back Guarantee, to further ensure your hosting experience is the best possible. Who has a support guarantee? We do... because we are sure your experience with iHostBig will be that BIG!
iHostBig proudly offers its subscribers an "Any Time Money Back Guarantee."
This guarantee allows subscriber to use iHostBig’s services with full confidence and zero risk. Consequently, subscriber may request a full refund of the current month’s fees (not the current billing cycle) and to date pre-paid fees for future months, less any additional over usage, setup fees and free domain registration costs (costs of free domain registrations are calculated at the regular cost of the domain registrations).
Terminated accounts are not eligible for this guarantee if the termination occurred due to a violation of this TOS. This “Any Time Money Back Guarantee” can be requested at anytime that you are not satisfied with iHostBig services. A request for this guarantee must be submitted via iHostBig’s “Big Help” form If requesting a refund, we ask that subscriber briefly explains the reasons for doing so, as well as any suggestions on how iHostBig could improve service.
This guarantee allows subscriber to use iHostBig’s services with full confidence and zero risk. Consequently, subscriber may request a full refund of the current month’s fees (not the current billing cycle) and to date pre-paid fees for future months, less any additional over usage, setup fees and free domain registration costs (costs of free domain registrations are calculated at the regular cost of the domain registrations).
Terminated accounts are not eligible for this guarantee if the termination occurred due to a violation of this TOS. This “Any Time Money Back Guarantee” can be requested at anytime that you are not satisfied with iHostBig services. A request for this guarantee must be submitted via iHostBig’s “Big Help” form If requesting a refund, we ask that subscriber briefly explains the reasons for doing so, as well as any suggestions on how iHostBig could improve service.
BIG DESIGN
Our design packages can be customized and itemized to fulfill any need at any size. From basic informational to full blown ecommerce sites, we are your solution.Redesign Your Site & Increase Sales!
BIG $UCCESS
Big success is a one package solution to starting a business online. A package to help save you tons of time and money.Logo + Hosting + Domains + Website + MUCH MORE!
